SAVA’s infrastructure team has installed and provisioned more than 5,000,000 square feet of guest wireless coverage in 57 buildings nation-wide, including all category 6 cable, fiber, and supporting network equipment.
DEA, a SAVA customer, consistently rates our contract performance at more than 90%. The project is evaluated and given a grade (percentage) every 6 months.
SAVA’s DEA Service Desk technicians have improved first call resolution from 30% to 60% over the previous contractor’s performance. Over the last 3 years SAVA has consistently achieved 60% first call resolution, which exceeds the requirements of the contract’s Service Level Agreement.
SAVA has more than 110 former federal investigators on staff providing solutions, training, and consulting in areas such as gang violence, organized crime, fraud, counterintelligence, and national security.